Privacy Policy
Introduction
Welcome to Owl-English (“we,” “our,” or “us”). We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access our website or use our services.
Information We Collect
Personal Data
We may collect personal identification information from users in various ways, including, but not limited to, when users visit our site, register on the site, subscribe to our newsletter, respond to a survey, fill out a form, or in connection with other activities, services, features, or resources we make available on our website. Users may be asked for, as appropriate:
- Name
- Email address
- Phone number
- Country of residence
- Native language
- English proficiency level
- Payment information (for paid courses or services)
Non-Personal Data
We may collect non-personal identification information about users whenever they interact with our website. Non-personal identification information may include:
- Browser name
- Type of computer or device
- Technical information about users’ means of connection to our website, such as operating system, Internet service provider, and similar information
- Usage data (pages visited, time spent on pages, links clicked)
- IP address
How We Use Your Information
We may use the information we collect from you for the following purposes:
- To provide and maintain our services
- To notify you about changes to our services
- To allow you to participate in interactive features of our website
- To provide customer support
- To gather analysis or valuable information so that we can improve our services
- To monitor the usage of our services
- To detect, prevent, and address technical issues
- To process payments and prevent fraud
- To send you promotional emails about new courses, special offers, or other information which we think you may find interesting
- To customize the website according to your language learning needs
Data Storage and Security
We implement appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our website.
All payment transactions are processed through secure payment gateway providers. We do not store or process your complete payment card details on our servers.
Cookies and Tracking Technologies
Our website may use “cookies” to enhance the user experience. A cookie is a small piece of data that is stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.
We use the following types of cookies:
- Essential cookies: Necessary for the operation of our website
- Analytical/performance cookies: Allow us to recognize and count the number of visitors and see how visitors move around our website
- Functionality cookies: Enable us to personalize content for you
- Targeting cookies: Record your visit to our website, the pages you have visited, and the links you have followed
Third-Party Services
We may employ third-party companies and individuals to facilitate our website and services (“Service Providers”), to provide services on our behalf, to perform service-related tasks, or to assist us in analyzing how our website and services are used.
These third parties have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Third-party services we may use include:
- Payment processors
- Analytics providers
- Email service providers
- Hosting services
- Learning management systems
Children’s Privacy
Our services are not intended for children under the age of 16 without parental consent. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.
Your Data Protection Rights
Depending on your location, you may have the following data protection rights:
- The right to access, update, or delete the information we have on you
- The right of rectification (to correct incorrect information)
- The right to object (to processing of your personal data)
- The right of restriction (to processing of your personal data)
- The right to data portability (to receive a copy of your data)
- The right to withdraw consent
To exercise any of these rights, please contact us using the contact information provided below.
Data Retention
We will retain your personal data only for as long as is necessary for the purposes set out in this privacy policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.
International Data Transfers
Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.
If you are located outside Bulgaria and choose to provide information to us, please note that we transfer the data, including personal data, to Bulgaria and process it there.
Changes to This Privacy Policy
We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the “Last Updated” date.
You are advised to review this privacy policy periodically for any changes. Changes to this privacy policy are effective when they are posted on this page.
Contact Us
If you have any questions about this privacy policy, please contact us:
- By email: contact@owl-english.com
- By visiting this page on our website: www.owl-english.com
Last Updated: 10 / Mar / 2025